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Store Policies

Welcome

Being a Fine Artist from the beautiful, sunny Okanagan Valley I typically use bold, bright colours... my favourite subjects are wildlife, florals, landscapes, seascapes, abstracts and more!

I'm thrilled when one of my pieces finds a special home to live in, but if you don't see something you like, I do custom artwork as well. I also provide gift certificates for that special someone or occasion in mind.

If you have any questions about my shop, my artwork or framing options please contact me, I'd be happy to answer any of your inquiries.

 

Payment

Deposits and payment plans are definitely an option to help you obtain one of my original pieces for your art collection. Please send me a convo and we can work out a payment schedule that suits your needs.

I enjoy the simplicity and safety of the secure server site PayPal but I also accept credit cards via shopify, so it’s very convenient.

For Canadian clients, I am also able to take email money transfers via internet banking. Just add Brazen Edwards as a payee and email the total to brazenart [at] gmail [dot] com.  If you have any difficulties I can happily help you through the process.

Orders will not be processed for shipment until payment has been received. Unpaid orders will be cancelled and re-listed after 3 days time, unless of course we have worked out a scheduled payment plan.

 

Shipping

Please note prints and electronic cases are made to order and MAY take up to one week until shipped, depending on my inventory. In stock items will ship within 3-5 business days. Please let me know if you need your item sooner, and I will be happy to work with you.

Keep in mind, shipments between the United States and Canada can take up to 7-10 business days, and occasionally longer if your parcel gets stuck in customs, as the US has enacted higher security measures on international shipments. Unfortunately, I do not have any control over this.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

 

Refunds and Exchanges

I want you to be happy with your purchase. If you are not completely satisfied with your item, please contact me within 30 days of receiving it with your reasons, and to arrange a return. Safe packaging and return postage are the responsibility of the buyer.

Due to the originality with my fine art, paintings MUST be returned insured, with a tracking number as I cannot be responsible for items that are lost in the mail.

Upon receipt of the items in their original condition, I will provide a full refund - less shipping charges.
 

Additional Policies and FAQs

Please be advised that each computer monitor is different and colours may vary. A photo can never do a piece of artwork justice, but I try my best to have it represented online as accurately as possible.

Thank you for viewing my store, remember... don't be afraid to ask questions!

 

Privacy Policy


This Privacy Policy describes how brazendesignstudio.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at brazenart [@] gmail.com or via our contact page.

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